Terms & conditions

This Web site is operated by Custom Car Care. Throughout the site, the terms “we,” “us” and “our” refer to Custom Car Care. Custom Car Care offers this Web site, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing anything from us, you are participating in our “service” and agree to be bound by the following terms and conditions of service (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including but not limited to users who are browsers, suppliers, customers, vendors and/or content contributors.

Please read these terms and conditions carefully before visiting or using our website. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms of this agreement, you may not access the site or use any services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms and conditions.

Any new features or tools added to the current store are also subject to the terms and conditions. You can view the most recent version of the terms and conditions at any time on this page. We reserve the right to update, modify or replace any part of these terms and conditions by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes will constitute your acceptance of those changes.

Online store terms and conditions

By agreeing to these terms and conditions, you represent that you are at least of legal age in your state or province, or that you are of legal age in your state or province and you have given us permission to allow any of your minor family members to use this site. You may not use our products for illegal or unauthorized purposes and you may not violate any laws in your jurisdiction (including but not limited to copyright laws) while using the service or website. You may not transmit worms or viruses or any code of a destructive nature. A violation or breach of any of the terms will result in immediate termination of your services.

Terms of sale of used cars

Second hand cars offered on the website are subject to the legal minimum warranty period of 1 year. However, not to forget that after the first 6 months, the burden of proof is on the buyer to prove that the defect was already present when the car was originally purchased. Used cars sold to companies or sold for export are not entitled to warranty. Used cars are always checked and serviced before sale for the first 10,000km. Consumable parts are not covered by warranty and therefore cannot be replaced under warranty. Parts to be replaced under warranty are strictly done by Custom Car Care itself. The purchaser does not have the right to have the warranty performed elsewhere and forward the invoice to Custom Car Care.

General conditions

We reserve the right to refuse service to anyone at any time and for any reason. You understand that your content (excluding credit card information) may be transmitted non-encrypted and:

Can be sent through different networks
Modifications to meet and adapt to the technical requirements of connecting networks or devices.

Credit card data is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided without express written permission from us.

The titles used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

Accuracy, completeness and timelessness

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is necessarily not current and is provided for reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update information on our site. You agree that it is your responsibility to monitor changes to our site.

Changes to our website, services and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Products or services

Certain products or services may only be available online through the website. These products or services may have limited quantities and can only be returned or exchanged according to our return policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the color reproduction of your computer monitor will be accurate. We reserve the right, but have no obligation, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. Any descriptions of products or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited. We do not guarantee that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

Accuracy of billing, account and personal data

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. In the event we change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that in our sole discretion appear to have been placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases in our store. You agree to update your account and other information, including your email address and credit card numbers and expiration dates, as soon as possible so that we can complete your transactions and contact you if necessary.

Please see our return policy for more information.

Third party access

We may provide you with access to third-party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall not be liable in any way for or arising from your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you must ensure that you are familiar with and agree to the terms and conditions under which tools are offered by the relevant third party provider(s). We may also, in the future, offer new services and/or features through the Site (including the release of new tools and resources). Such new features and/or services are also subject to these terms and conditions.

Certain content, products and services available through our Service may contain third-party material. Third party links on this site may direct you to third party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will have no liability or responsibility for any third-party materials or websites, or for any other third-party materials, products or services. We are not liable for any damages or losses in connection with the purchase or use of goods, services, resources, content or other transactions made in connection with third-party websites. Please read the third party's policies and practices carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions about third party products should be directed to the third party.

User comments, reviews and other submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, online, by e-mail, by mail or otherwise (collectively, “Comments”), you agree that we may edit, copy, publish, distribute, translate and use in any other medium at any time, without restriction, any Comments you transmit to us. We are not and have no obligation to:

To keep comments confidential
Pay a fee for any comments
To respond to any comments

We may, but are not obligated to, monitor, edit or remove content that in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not infringe any third party right, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, offensive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, impersonate anyone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Personal Information

Your submission of personal information through the store is subject to our privacy policy. To view our privacy policy, please navigate to our privacy policy.

Errors, inaccuracies and omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time without notice (including after you submit your order). We have no obligation to update, modify or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date may be applied in the Service or on any related website to indicate that any information in the Service or on any related website has been changed or updated.

Prohibited uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its contents:

For any unlawful purpose
Asking others to perform or participate in unlawful acts
To violate international, federal, provincial or national regulations, rules, laws or local ordinances
To infringe or violate our intellectual property rights or the intellectual property rights of others
Harass, abuse, insult, harm, grope, defame, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability
To provide false or misleading information
For uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites or the Internet
To collect or track the personal information of others
To spam, phishing, pharm, pretext, spider, crawl or scrape
For any obscene or immoral purpose
To interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Warranties, disclaimer of warranties and liability

We do not warrant, represent or guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not guarantee that the results that may be obtained from use of the service will be accurate or reliable. You agree that from time to time we may remove the Service indefinitely or cancel the Service at any time without notice to you. You expressly agree that your use of or inability to use the Service is at your own risk. The Service and all products and services provided to you through the Service are provided (except as expressly stated by us) “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantability, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Custom Car Care, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, lost profits, lost revenues, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence) strict liability or otherwise from your use of any of the services or products obtained through the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted or otherwise made available through the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Custom Car Care and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Inseparability

In the event that any provision of these terms and conditions is found to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these terms and conditions, such provision shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and commitments of the parties entered into prior to the termination date shall survive the termination of this Agreement for all purposes. These terms and conditions are effective unless and until terminated by either you or us. You may terminate these terms and conditions at any time by informing us that you no longer wish to use our services or when you stop using our site. If in our sole discretion you fail, or we suspect that you have failed, to comply with any term or provision of these terms and conditions, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the termination date; and/or accordingly may deny you access to our services (or any part thereof).

Full agreement

Our failure to exercise or enforce any right or provision of these terms and conditions does not constitute a waiver of such right or provision. These terms and conditions and any policies or operating rules posted by us on this site or with respect to the services constitute the entire agreement and understanding between you and us and govern your use of the services and supersede all prior or contemporaneous agreements, communications and proposals , oral or written, between you and us (including, but not limited to, prior versions of the terms and conditions). Any ambiguities in the interpretation of these terms and conditions will not be construed against the drafter.

Applicable law

These terms and conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Langstraat 62, 2270 Herenthout, Belgium. All disagreements, disputes, complaints and rights are subject to the jurisdiction of the courts of Turnhout and Antwerp, Belgium. For more information about our law, please view our law policy.

Changes to the general terms and conditions

On this page you can view the most recent version of the Terms and Conditions at any time. We reserve the right, at our sole discretion, to update, modify or replace any part of these terms and conditions by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the dervice after the posting of any changes to these terms and conditions will constitute your acceptance of those changes.

Contact information

For questions about the general information, please contact our customer service department.

Legal - Legal notice

Custom Car Care is a sole proprietorship owned by Brian Van den Bulck. Located at Langstraat 62, 2270 Herenthout, Belgium. Under VAT number: BE0657.972.576. All legal notices can be sent by registered mail to the business address. For simple questions, communications, disputes or complaints you can reach us by e-mail: [email protected] or via telephone number: +32 474 99 23 87. Custom Car Care and all parent, subsidiary or sister companies are governed by Belgian law and all disputes that need to be adjudicated through the courts will be heard by the courts in Turnhout or Antwerp.

Custom Car Care supplies products and services mainly automotive related, all over the world. However, mainly in the BeNeLux. The delivery time and price of products are different. The delivery time and price of products is always determined per single product. Possibly product X can be ordered today at price X against delivery time X and tomorrow product X can possibly be ordered at price Y against delivery time Y.

Charges due to import, customs, taxes, and other costs that happen beyond Custom Car Care's control are the responsibility of the customer. Any delays with deliveries are beyond Custom Car Care's liability. If the goods ordered that are paid for, in stock and shipped are not with the Customer within 30 days within the European Union then the Customer may cancel the order. When placing an order the Customer is obliged to pay for the products or services ordered by the payment obligation mentioned in the Belgian legislation.

The customer also agrees to the terms and conditions of Custom Car Care. This payment must be made no later than 30 days after placement. If the ordered goods are not paid within 30 days an administrative fee of €10.00 including taxes will be charged. This amount doubles every 30 days, if the customer continues to refuse the administrative fee after 180 days a bailiff will be appointed whose costs will be charged to the customer and in case of a lawsuit the legal costs will also be charged to the customer. Payments with PayPal also require an additional administration fee of €0.43 including taxes and 5.00% of the total amount including taxes to cover expenses incurred to provide the payment method.

When a service is ordered and paid for through the web shop, it is only an advance to secure a reservation. The prices are only guide prices and serve only as an advance, the effective price of the service may be more than the sum already paid when ordering. This is because every car is different so no fixed price can be imposed. After performing the service, the customer must then pay the invoice from which the advance has already been deducted even if it is more than the advance paid when ordering the service or more than the customer expected. If there are any remarks the customer will have the opportunity to mention them when ordering on the web shop and when Custom Car Care comes to the customer's place to perform the service. If the customer does not mention anything, the service will be performed as mentioned on the webshop. When ordering a service via the webshop, you therefore agree to be familiar with this condition.

Custom Car Care also offers in our terms and conditions the legal warranty for his or her customers. This amounts to 2 years, when a manufacturing defect is noticed within 6 months and you return the product with a legitimate reason that is not the fault of the user, your product will be repaired, replaced or refunded. If after 6 months and within 2 years a fault is noticed by the consumer and reported to Custom Car Care, the consumer must be able to prove that the manufacturing fault was already present when the product was purchased in order to fall within the legal warranty. Products that are of a brand other than Custom Car Care's own brand are covered by the statutory warranty of the manufacturer of the product in question and not Custom Car Care. Any faults from other manufacturers that have slipped through Custom Car Care's inspection and have not been mentioned by Custom Car Care to the customer may be reported to Custom Car Care in order to make its own investigation and report for qualitative purposes, in certain cases Custom Car Care may also accommodate the customer's wishes even though these fall outside the legal warranty and are therefore a service of Custom Car Care itself. Companies or individuals who resell Custom Car Care's products do not enjoy a legal warranty unless otherwise stipulated in a contract.

If products were ordered from Custom Car Care, there is also a right of withdrawal which allows you to cancel within 14 days once you have placed your order. In order to exercise the right of withdrawal, you must comply with the legal conditions described here in the Terms and Conditions. To exercise the right of withdrawal, you must inform Custom Car Care of your decision to cancel the order via an unequivocal statement (e.g. in writing by post or e-mail). You may use the enclosed model withdrawal form for this purpose when requested by mail or e-mail, but are not obliged to do so.

To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from the contract, we shall reimburse to you all payments made by you up to that point, including delivery costs (except for any additional costs resulting from your choice of a mode of delivery other than the least expensive standard delivery offered by us) without undue delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you using the same means of payment with which you made the original transaction if possible, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. If the order has already been shipped and arrived to the customer, the customer must return the order unopened, unused and in its original packaging in order to invoke the right of withdrawal. If the order is still returned and does not meet these requirements, the order will be sent back to the customer and the additional shipping and administrative costs will be charged to the customer and the payment of the order must be made within 14 days.

If the customer does not comply, an additional administrative fee of €10.00 including taxes will be charged after 14 days. This amount doubles with every 30 days, if the customer continues to refuse the administrative fee after 180 days a bailiff will be appointed, the costs of which will be passed on to the customer and in the event of a lawsuit the legal costs will also be passed on to the customer. Custom Car Care will only use your information for the purpose of invoicing and delivering orders.

Newsletters and other advertising will also be sent to your mail only if you have signed up for them. Your information will remain with the Custom Car Care database and will not be distributed. Your data can be removed upon specific request. Your data can also be passed on to government agencies if they have the necessary documents. When ordering a service you also agree that some recordings or photographs will be made during the performance of the service in order to make them public. Custom Car Care's products may be filmed and photographed if they do not intentionally adversely affect the sale of the product.

Send back

Through our returns portal, you can easily return your order for free if you offer it within 14 days. To return products after 14 days we ask you to contact us. This way we can serve you best!

Click here to go to our return portalretourportaal. Please keep your zip code and order number or tracking number handy! Example:

ZIP code: 2390
Ordernumber of tracking number: #2019-1001 of 05308710748151

Please note that even though you return products within the 14 days they are also subject to some conditions:

The order is unopened. - All returned orders and products that have been opened or used and accepted by us is done out of service as they fall outside the legal framework of return rights.
The order is undamaged. - All returned orders and products returned to us damaged are outside the legal framework of return rights. If you receive an order already damaged you must notify us within 24 hours of receipt.
The order will be returned protected. - All returned orders and products must be returned protected. Please ensure that the order cannot be damaged in transit. Orders and products that sustain damage in transit due to being poorly packed and unprotected in the box are outside the legal framework of return rights.
The order will be delivered to us. - Of course, it is also important that all returned orders and products actually reach us. This is the responsibility of the person returning the goods. Please make sure that the shipping label is attached properly to the box and that it cannot be damaged or lost in transit. Please also ensure that no other shipping labels are attached to the box other than Custom Car Care's. Orders returned via our returns portal are not insured, if lost in transit we cannot offer a return. When you return an order or product through our returns portal you do not have to pay any costs but it is at your own risk. You can choose to send your package back insured via another carrier. In this case we will refund you our amount of the return shipment, and you will have to pay the remaining costs yourself. Example: returning your package via our returns portal normally costs us €5.00 but you wish to use your own insured carrier that charges you €6.00. Then we will pay you €5.00 and you must pay the €1.00 yourself.

Exclusion of return

There are also some products and articles that cannot be returned. Namely:

Gift cards
Discount coupons
Downloadbable content
Certain health and personal care products
Products that may expire such as: magazines, food, etc.
Toxic materials
Flammable liquids or gases

Orders and products that are returned but do not meet these conditions are outside the legal framework of the right of return. These orders and products are subject to our own service and what we consider to be possible returns. If you are not sure whether you can meet these conditions you can always contact us. This way you can get a better idea of what is possible.

Partial return

Under certain conditions, articles, products and orders can also be refunded only in part. These include:

Orders, products or articles returned after 14 days
Products or articles that have been used and/or damaged
Products or articles returned incomplete
Products or articles that are sealed whose seal is broken
Products or articles for which it is not possible to sell back at the original price

Refused Returns

Orders and products returned despite not meeting the conditions are at your own risk and responsibility. If we are unable to accept them, they will be reshipped to you and you must pay the cost of this yourself. The order and products will not be sent back to you until the shipping costs have been paid. If you do not pay these your order will remain with Custom Car Care and there will be a charge to stock your order.

From the time your return is received at Custom Car Care it will be inspected. Please provide as much information as possible with your return shipment such as: invoice or order number, reason for return, where possible damage to the order and your bank details. If certain items cannot be accepted or can only be partially returned or at a reduced rate we will notify you within 14 business days of receipt. If you do not reply to our message within 14 working days, we will credit the amount and articles to your bank account. The remaining articles to be returned to you will be prepared for shipment and a return shipping fee will be charged.

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